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Frequently Asked Questions
Products
We have a 28 days policy during which we accept returns/exchanges.
Please download our returns form and include it in the parcel you are sending back to us. The form includes the return address that the goods can be sent back to.
It can take 2-5 days after receiving the goods for the refund or exchange to take place and you will receive a notification when this has happened.
Any product-specific questions, please either call us on 020 7836 9034 or email us on sales@arthurbeale.co.uk. We will do our very best to answer all your questions
Yes, our warehouse is open Monday - Friday: 9:30 - 15:30
Address: Arthur Beale Ltd, Severalles Farm, Ilmer. Bucks. HP27 9QZ
If you have a specific product in mind that you would like to see, please call us on 020 7836 9034 or email us on sales@arthurbeale.co.uk to check we have stock before visiting.
Discounts
If you require any of our products in larger-than-usual quantities, please don't hesitate to contact us (call us on020 7836 9034or email us onsales@arthurbeale.co.uk) and we would be more than happy to discuss pricing and set up an account specifically tailored to your needs.
Yes! We currently offer 10% off every order to members of the various clubs.
Please see our membership discount form to see if your club is included within our discount.
In order to claim this membership discount, please sign up using our membership discount form, and we will email you over all the details.
If you are part of a club which you think would benefit from an Arthur Beale membership discount, then please email us at marketing@arthurbeale.co.uk and we will discuss all the details.
If you did not receive our mailing list discount, please check your spam/junk folders as occasionally our emails do end up in there! If you still can't find it, please email marketing@arthurbeale.co.uk and we will sort this for you ASAP.
Order
You can find updates on your order by following the link which you received on your confirmation email.
You can track your order once it has been dispatched by following the tracking link in the email you would have received.
If you have any questions, please email sales@arthurbeale.co.uk.
It depends on where you are. UK orders take 1-4 days to arrive once your order is dispatched, depending on the shipping method you chose at check out. Overseas deliveries can take anywhere from 7-16 days.
You can track your order once it has been dispatched by following the tracking link in the email you would have received.
No! Since Brexit we have worked very hard to find a shipping solution which works in favour of our EU customers. We now offer a flat rate shipping to the EU for £25, which includes all taxes, import duties and customs paid, so you don't have any unpleasant surprises! We have worked closely with DHL to enable this, and if for any chance you do end up being charged an additional fee, please contact us at sales@arthurbeale.co.uk and we will look into this and reimburse you.
Yes! We ship to most countries in the world, for a flat rate of £25. You will see at the check-out if we ship to your country, but chances are that we do! Unfortunately we are unable to ship our alcoholic spirits, hazardous and/or very heavy goods outside of the UK.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Any Questions?
About Arthur Beale
We are one of the United Kingdoms oldest chandlers, tracing our history back 500 years. We have supplied all sorts of exciting expeditions in our long history, including early Everest and Arctic Expeditions for Ernest Shackleton, Gino Watkins and many more.
We pride ourselves on our passion and dedication for high quality kit for every adventure.